FAQ

😆Absolutely! Once your order has shipped you’ll receive a tracking number via The email you completed your order with. so you can monitor its progress.

Delivery times depend on your location and the shipping method chosen. Standard shipping typically takes 5-7 business days, while expedited options arrive sooner typically 2-3 business days.

Return & Exchange Policy ALL SALES ARE FINAL! ​ NO EXCHANGES OR RETURNS ON LIPGLOSS, LASHES, OR LIP SCRUBS/MASKS. YOU WILL ONLY RECEIVE STORE CREDIT. ​ IF YOU MAKE AN ORDER AND DECIDE TO CHANGE YOUR MIND YOU HAVE 48 HOURS TO REQUEST A CANCELLATION. For any other questions or concerns email us at Blackessec3@gmail.com Shipping Policy Please give us time to package and send your orders with love and care! ​Shipping within the U.S. may take approximately 5-7 business days. Any orders outside of the U.S. may take up to 5-10 business days. Shipping fees with taxes will be added to your cart when you are ready to checkout. Tracking numbers will be sent to you via the email you provided when you purchase your order. Please keep in mind the processing time for orders is 2-3 business days. ​

😥If your package is lost or damaged, please reach out to our customer service team, at BLACKESSENC3@YAHOO.COM WITH A PHOTOS OF THE DAMAGE PRODUCT. ALONG WITH YOUR ORDER CONFIRMATION WITHIN 24 HOURS OF GETTING YOUR PRODUCTS. we’ll help you resolve the issue.